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How We Handle Your Privacy at holla88

Your account data, payment details, and session activity are handled with care. This page explains exactly what we collect, why we collect it, and how you can request changes — covering everything from your DANA deposit records to your login history across devices.

Account Data ProtectionDANA, OVO, GoPay Transaction PrivacyCookie & Session ControlsYour Right to Access or Delete Data

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at holla88 is built around a few concrete practices: encrypted storage for all payment and account records, access controls that limit who inside our team can view your data, and session tokens that expire automatically after inactivity. We do not retain data longer than necessary, and we review retention schedules regularly to stay aligned with applicable regulations.

Encryption at Rest

All account and payment data — including wallet transaction records — is encrypted in storage. Decryption requires authenticated system access with logged audit trails.

Cookie Policy

We use session cookies to keep you logged in across your mobile and desktop visits. You can review and adjust cookie preferences from your account settings at any time.

Retention & Deletion

Transaction records are kept only as long as required by applicable financial rules. You may request deletion of non-essential data by contacting support directly.

Data Access Requests

You have the right to request a copy of the personal data we hold on your account. Submit a verified request through live chat or email and we will respond promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or remove data tied to your account — including payment records from DANA, OVO, or GoPay transactions — our support team handles privacy requests directly. Players in Bandung and across Indonesia can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request before taking any action on your account.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available around the clock for account and privacy queries.

Email Support

Send your data request to our support address listed in the account help section. Include your registered account details for faster handling.

Account Settings

Some data preferences — including cookie consent and session history — can be managed directly from your account settings page.

What We Collect and Why It Matters

holla88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with holla88, we collect the information needed to run your account securely: your registration details, device identifiers, and payment transaction records tied to wallets like DANA, OVO, and GoPay. We use this data to process your deposits and withdrawals, verify your

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identity when you log in from a new device, and keep your account safe from unauthorised access. Session data — including your IP address and browser type — helps us detect unusual activity and maintain service continuity across mobile and desktop. We do not sell your
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personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are cleared on a rolling basis. Access to your stored data is restricted to authorised personnel only. Availability of our
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services, including how your data is processed, depends on local law and is available only where local regulations permit.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how your data is handled on holla88. If your question is not covered here, reach out through live chat or the email address in your account help section.

We collect your registration details, device identifiers, and payment records linked to wallets like DANA, OVO, and GoPay. This is used to verify your identity and process transactions securely.

We do not sell your data. We share it only with payment processors — such as DANA, OVO, or GoPay — strictly to complete your transactions, and with parties required by applicable law.

Transaction records are retained for the period required under applicable financial regulations. Non-essential session data is cleared on a rolling schedule. You can request details via support.

Yes. Submit a verified request through live chat or our support email. We will confirm receipt and provide your data summary within a reasonable timeframe, subject to identity verification.

Contact support through live chat or email with your account details and a deletion request. We will process it in line with our retention obligations and confirm once completed.

We use session cookies to maintain your login state across mobile and desktop. You can review and update your cookie preferences at any time from the settings section of your account.

How We Handle Your Privacy at holla88

How We Protect and Manage Your Information

Encryption at Rest

Cookie Policy

Retention & Deletion

Data Access Requests

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Common Questions About Your Privacy

01 What personal data does holla88 collect when I open an account?

02 Does holla88 share my data with third parties?

03 How long does holla88 keep my transaction records?

04 Can I request a copy of the data holla88 holds on me?

05 How do I ask holla88 to delete my account data?

06 How does holla88 handle cookies and session tracking?

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